Equity mining
Your next sale is already in your service lane.
Service customers whose car is worth more than they owe are the warmest buyers you have. The tools to spot them already exist. What's usually missing is the handoff.
How the loop should work
Service to Sales, while the customer is still in the building.
This is the handoff our company is named for. When it works, every service visit can start the next deal.
CHECK-IN
A customer arrives for service. The appointment is already in your scheduler and DMS.
FLAG
Their vehicle value and payoff show equity, and an alert fires before they reach the write-up.
HANDOFF
The advisor and a named salesperson both see it, with a reason to talk that isn't a sales pitch.
OWNED
Someone owns the follow-up, it's logged in the CRM, and the result is counted.
MEASURED
Service customers who became sales are tracked month over month, from a baseline set before we start.
AGAIN
The new car comes back to Service, and the loop starts over. That is the flywheel.
Why it breaks
Most stores already pay for the alert. It just doesn't reach anyone.
The equity tools many stores already pay for do the math well. The loss happens after the alert fires.
- The alert lands on a dashboard nobody opens during the morning service rush.
- Advisors aren't asked, trained or paid to make the introduction.
- Sales doesn't know the customer is on the lot today.
- The equity figure is built on a stale payoff or valuation, so nobody trusts it.
- Nobody measures service-to-sales, so nobody owns it.
What we connect
We implement what you already own first.
If your store has an equity tool, we make it work in the lane. If it doesn't, we'll tell you what fits, and build only where nothing does.
The trigger
The alert fires when a customer with equity checks in, using current payoff and valuation data from your DMS and CRM.
The people
It reaches the advisor on the write-up and a named salesperson on the floor, in the tools they already look at.
The process
A short, written play for the advisor and the salesperson, trained and documented so it outlasts staff turnover.
What we measure
We won't promise a number. We'll establish one, then move it.
Before anything changes, we record where your store stands today. Then we report the same numbers every month.
- Service customers flagged with equity
- Flagged customers contacted while on site
- Sales appointments set from the service lane
- Vehicles sold to service customers
Where it starts
The Diagnostic shows how your service-to-sales handoff runs today.
In five business days we map it alongside every other handoff in your store and tell you what's worth fixing first.
We don't sell equity software or take commissions on it. We make the tools you choose work together.